Refund Policy

Canceled orders and Missed Deadlines 訂單取消或超出截止時間
If the task is canceled by the client, we refund the payment back to the wallet. If the writer has not started on the task yet, we will offer a full refund. If the writer has already started, we will offer a partial refund, depending on how much work the writer has done. The partial work will be submitted to the client upon request.
若客戶取消訂單,退款將退還至writingvip賬戶錢包。若寫手還未開始處理訂單,我們將作全額退款。若寫手已開始處理訂單,并且完成了部分文章,我們將根據寫手完成的草稿長度,作部分退款。若客戶需要,我們將提供寫手完成的草稿。
If we are not able to do the task, either because we don’t know how to do it, or the due time is too short, the client will be notified as soon as possible, and the payment will be refunded to the client’s original payment. For example, if the client makes the payment with a bank card, we will refund back to the same card.
若訂單超出writingvip服務范圍,我們將在第一時間聯系客戶,并且取消訂單。由writingvip提出的取消訂單,我們將費用退還至客戶的原支付方式。如客戶用銀行卡支付,我們將退款至該銀行卡。
If we miss the deadline, we will re-bill the task based on the new due time and refund the difference in price to the client’s wallet. Meanwhile, we will refund 10% of the new price back to the wallet. If the client agrees to give us an extension or if the reason for the delay is because the client does not provide the required materials, then there will not be a refund.
若訂單超出原始截止時間,我們將按照訂單最終完成的時間,重新結算費用,并且將差價退還至賬戶錢包。同時,我們將做10%的退款,退款按照最新價格計算,并退還至賬戶錢包。
以下兩種情況,不包含在退款承諾之內:
1.客戶同意延長訂單截止時間。
2.客戶沒有及時提供完成訂單所需材料,導致訂單超出原始截止時間。
Other refunds
How to request a refund:
Please provide 1. Task ID. 2. Detailed feedback. Email the request to support@aiwain.com. The refund request should be submitted within two months of receiving the order. Refunds that are submitted after two months will not be processed.
請提供 1. 訂單號 (task ID),2. 文章詳細的feedback以及您對文章不滿意的地方,并發送至support@aiwain.com,我們會有專人負責并在7個工作日內給您回復。退款申請需要在收到文章后2個月之內提交。超出2個月的退款申請將不予受理。
Your satisfaction is most important to us. We will process the refund requests case by case. If it is our fault, we will offer a full refund when the grade is lower than B-(79%) for orders in the US and Canada. For UK orders, we will offer a full refund if the grade is lower than 50%. For Australian orders, we will offer a full refund if the grade is lower than H3/Credit Pass.
你的滿意是我們的使命。每一個退款申請,我們都會仔細審核feedback,并且給你一個滿意的答復。若因為aiwain.com工作失誤,造成訂單成績為B-以下,我們將作出全額退款。B-為100分制當中的79分以下,不包括79分。若是英國地區的訂單,訂單成績50%以下退款(不包括50%) 。澳洲地區訂單,訂單成績為credit/H3以下退款(不包括H3)。
All refunds will be credited to the client’s wallet along with a voucher for a 20% discount on the next order.
We will not offer a full refund if any of the conditions is met:
For editing tasks.
Client changes the paper and the paper they submit is different from ours.
Additional reading/materials are needed to complete the tasks but were not provided in advance.
Client provides the outline/sources and the writer follows this outline.
Orders with less than a 12 hour turnaround time.
If the prompt is for a college course, and a high school-level paper is ordered, the writing will be at the high school level and not a college level. This includes the language and the analysis. In this case, the refund guarantee will not apply. The same policy applies if the prompt is for a graduate course, and a college-level paper is ordered.
所有的退款都退還至客戶的賬戶錢包,同時我們將提供下一個訂單8折的優惠。
若出現以下任一情況,將不符合退款條件:
Editing訂單
客戶在aiwain.com完成的文章上作出修改
客戶未提供完成訂單所需的材料,包括課堂筆記,閱讀材料,textbook等
客戶提供文章的提綱或文獻,并且寫手根據該提綱完成訂單
Urgency短于12小時的訂單
客戶選擇的服務選項與論文本身要求不符,比如本科水平的文章,下單時選擇高中寫作的服務。或者是研究生水平的文章,下單時選擇本科寫作。
加拿大代写assignment,英国、美国、澳洲留学生论文代写,论文代写 若本科水平的文章,客戶選擇高中水平的服務,那么我們將按照高中水平寫作,同時訂單不提供退款承諾。同理,若研究生水平的文章,客戶選擇本科水平的服務,也不符合退款條件。

在線客服

售前咨詢
售后咨詢
微信號
Essay_Cheery
微信
澳洲代写,论文代写,代写assignment,essay代写-熊猫人代写 悉尼代写assignment,作业代写,CS代写,代写金融,论文代写,Paper代写 墨尔本代写assignment,加拿大美国论文代写,北美essay代写-Panda Scholar 北美代写,论文Essay代写,留学作业代写,-北美最专业的代写专家 堪培拉代写assignment,论文代写,留学作业代写-peaking代写 essay代写,assignment代写,留学生作业代写网课代做-锐 泽 代写 阿德莱德代写assignment,北美网课代修领导者,留学生网课代修代考 珀斯代写assignment,CS代写,留学生CS程序代写-Custom Writing代写 新西兰代写,math代写,新西兰Assignment代写-美 伦 代写 怎么样? 留学生CS代写,Java编程代写,网课代上代修-ezace留学生代写